vivid seats refund

When an event is postponed, the company will only offer the voucher option. An inherent risk of exposure to and contraction of COVID-19 exists in any place or venue where people gather. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. RYADD was also forced to settle with Virginia authorities over the same practices. Terms of Service apply. You will receive notice via email if your event has been canceled. Discover asked the company for details of the transaction and the company sent Discover a copy of the credit card transaction. Please provide any additional information about your inquiry. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT If you have purchased tickets to an event that has been canceled by the event organizer, you will receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. If you want a refund, you can request it through your Burner Profile, according to the website, but Burning Man is urging ticket holders to donate to Burning Man Project to help keep staff and the Burning Man vision alive. Livid With VividHow To Demand a Vivid Seats Refund. Just because it never happened doesnt mean they cant get back together. This site is intended to be used by individuals or companies seeking to buy or sell tickets for ultimate use by an individual to attend an event and for no other purpose. On rare occasions when pricing errors occur, Vivid Seats shall not be liable to the customer for this error. Governing Law: The Federal Arbitration Act (FAA) governs this agreement to arbitrate in all respects. Presumably company records will be used for verification. If you do not timely notify Vivid Seats, you may not be eligible for compensation based on non-delivery of tickets. Vivid Seats If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide "a safety net of. If the issue you are experiencing is not resolved and you are denied admission, you must obtain proof from the venue verifying that you were denied entry and send that to Vivid Seats along with a statement describing the specific circumstances. This field is for validation purposes and should be left unchanged. Vivid Seats Client Settles Refund Lawsuit With Pennsylvania AG - TicketNews Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. If your event was rescheduled, Ticketmaster will contact you as soon as they know the new date. Himberger lives in Virginia. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. The hosts cancellation policy will apply as usual. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. Events and concerts are continuing to get canceled, so if you had plans for an outdoor festival or Broadway play this summer, make sure to check your ticketing company for information about refunds and ticket credits. This article was published on March 29, 2022, and updated on April 27, 2022. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Any litigation in court of the foregoing types of disputes (except for small claims court actions) may be commenced only in a federal or state court located within Cook County, Illinois, and You and Vivid Seats each consent to the jurisdiction of those courts for such purposes. I contacted Vivid Seats on Himbergers behalf about his event tickets. Soulfly - Soulfly | Groupon To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. If any party disagrees about whether the foregoing provision (or any portion of this agreement to arbitrate, including without limitation the provisions relating to arbitration, the waiver of class or representative proceedings, and opting out) can be enforced or whether it applies to the dispute, the parties all agree that the arbitrator will decide that dispute. Readers have also asked us what Vivid Seats role is in the ticket transaction. Glossary of Common Industry Terms. Delivery method is not indicative of the type of ticket. You can begin t Can I cancel an order Ive already placed? Once the arbitration of the dispute or claim for non-injunctive relief has concluded, You and/or Vivid Seats may seek the injunctive relief (including the public injunctive relief) in court to the extent permitted by law. This policy is necessary because of our status as a live marketplace. Password must be at least 8 characters and contain: As part of your account, youll receive occasional updates and offers from New York, which you can opt out of anytime. If you have difficulty gaining admission to an event, contact us immediately by calling 866.848.8499. Now it wont refund my $3,606. These event organizers of concerts, festivals, games or events set the policy on refunds, and Ticketmaster facilitates services accordingly. According to the memo, Ticketmaster has already refunded $400 million in sales to ticketholders. If you did not receive a Supplemental Notice, the previous dates apply and the claim deadline has passed. The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties. Can Vivid Seats purchase my tickets from me instead? UPDATE: Dates and deadlines have been changed for those who received a Supplemental Notice in this case. For the avoidance of doubt, however, You can seek public injunctive relief to the extent authorized by law, warranted by an individual claim(s), and consistent with the Exceptions clause above. Vivid Seats reserves the right to cancel and refund the buyers order at any time for any reason. Plus, we have insightful letters, insider tips, and more. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Help us improve this article with your feedback. IF THIS CLASS ACTION WAIVER IS LIMITED, VOIDED, OR FOUND UNENFORCEABLE, THEN, UNLESS THE PARTIES MUTUALLY AGREE OTHERWISE, THE PARTIES AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING SO LONG AS THE PROCEEDING IS PERMITTED TO PROCEED AS A CLASS ACTION. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. 2021 Vivid Seats Ltd. All rights reserved. DoNotPay can help you sue the company in small claims court. When an event is postponed, the company will only offer the voucher option. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. Did you find it helpful? If you had Coachella tickets for the spring, you can get a refund until June 1, according to its website. Vivid Seats will determine when an event is cancelled based upon the best information available. Claim Form: Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Case Name: But if youre looking for a lower price, then you might want to skip Vivid Seats, which adds commissions and fees to its tickets. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. YOUR USE OF THE SITE AND ANY MATERIALS PROVIDED THROUGH THE SITE ARE ENTIRELY AT YOUR OWN RISK. If youre on a monthly payment plan, payments will be stopped while the park is closed. Vivid Seats didnt update them to make it harder to get a refund, post-pandemic. Will this be the busiest spring break ever? Grounds Admission Pass/Grounds Pass. It was reported that VividSeats revenue was $1.5+ billion in 2018, and as of today VividSeats still seems to be growing. YOU ACKNOWLEDGE AND AGREE THAT NEITHER VIVID SEATS NOR ANY OF THE INDEMNIFIED PARTIES ARE LIABLE, AND YOU AGREE NOT TO SEEK TO HOLD VIVID SEATS AND THE INDEMNIFIED PARTIES LIABLE, FOR THE CONDUCT OF THIRD PARTIES, INCLUDING BUT NOT LIMITED TO TICKET SELLERS, OPERATORS OF VENUES AND EVENT ORGANIZERS/PROMOTERS, AND THAT THE RISK OF INJURY FROM SUCH THIRD PARTIES, SITES AND LOCATIONS RESTS ENTIRELY WITH YOU. SXSW has, in effect, shifted the burden of the COVID-19 pandemic onto festivalgoers individuals who in these desperate times may sorely need the money they paid to SXSW for a festival that never occurred, the complaint reads, according to Billboard. Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. Confidentiality: Unless applicable law provides otherwise, the arbitration proceeding and all records pertaining to itincluding but not limited to any documents prepared or produced in connection with the arbitration proceeding, as well as the hearing and the arbitration awardwill be confidential and will not be disclosed to any third party, except as necessary to obtain court confirmation of the arbitration award. Failure to follow such rules and policies may lead to consequences against you or the seller or original ticket holder. please contact our team at Elliott Advocacy through this form. Some tickets are delivered by an alternative method which will be described at the time of checkout or in a subsequent email. Ive written about some operators who did that during the pandemic, which is the worst kind of customer disservice. Despite the early-season drama, its still (almost) anyones game to win. After you place your order and your order is confirmed, we guarantee that your tickets will be within the listed zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back. Over the last several months, our advocacy team has received several questions about Vivid Seats. The arbitrators award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Wheres my airline ticket refund from GotoGate? If you would prefer a cash payment, you must submit a claims form. These tickets, like all tickets sold on this site, are backed by our100% Buyer Guarantee. Its been two years, and its not clear that we will be able to use the credit in 2022 because of the continuing pandemic.. The parties are not required to exchange selection lists. Tickets are typically delivered per this schedule unless the delivery date in the listing is a date in the future (although timelines can vary in individual circumstances): Attendees to live events must abide by the rules and policies of the venue, promoter and anyone else responsible for the event. Email our customer service team atsupport@vividseats.com, and well get back to you! . These tickets are marked on the listing as "Zone Seating." If the corrected price is not acceptable to you, Vivid Seats will allow you to cancel your order. Please note, the ticket price may be higher than the face value that appears on the ticket. . Users of this site acknowledge that they do not acquire any ownership rights by using the site. Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM Want a quote from. But all was not lost, according to Vivid Seats. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent bargained for allocations of risk and that the pricing and other terms and conditions of this agreement reflect such allocation of risk. Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. The pricing in the market also changes frequently, and just as the seller is not permitted to decline to confirm an order in anticipation of the market going up, buyers are not permitted to return tickets or cancel an order due to the market price going down. Did the company have to return Himbergers money? Were committed to keeping our readers informed.Weve removed our paywall from essential coronavirus news stories. SXSW, like many small businesses across the country, is in a dire financial situation requiring that we rely on our contracts, which have a clearly stated no refunds policy.