You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. Never again StubHub. Not at all a criminal case. Read the complaint here: StubHub Refund Class Action Complaint. Please download the PDF to view it: Download PDF. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. At regular volume, we can afford to take that risk. Who should shoulder those cancellation costs? The next day, I received a $500 charge. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Until the event id canceled (not postponed) they won't give a refund. No resolution and I got no tickets. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. I purchased six tickets to Hamilton on 12/1/21. They sent me tickets for a baseball game on the wrong day. Combined with viagogo, we now span 90+ countries around the world. I purchased tickets via StubHub for a concert 3 months in advance. A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. The suit was filed in error, according to the plaintiff. This is the first time I have been using this website. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. No refund bottom line. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. But, as an alternative, the 120% off coupons were also available. Subscribe for full access to The Hollywood Reporter. In this . Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. I was denied my request for a refund. The credits issued by the company are valid through the end of 2022. Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. If you sell on Stubhub they will waive the sellers fee. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. StubHub is an eBay company that began selling and reselling event tickets in 2000. Prices may be higher or lower than face value. As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. Less than two weeks later, StubHub amended its policy. BOSTON . StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. Unsubscribe at any time. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. The company then changed its policy to cover these situations. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. All of these happen in 10 minutes. Please use any other ticket resale company this one doesn't care about their customers. Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub. Sign me up! One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. The news comes just over a week after ticket resale sites began requesting corporate bailouts. StubHub is doing this as opposed to providing full refunds for canceled events. If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. Paul Sawers / VentureBeat . This browser does not support PDFs. Shortly after, in May, StubHub . If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. I have not received any information on recovery of my money yet. Lorenzo Gordon, Adobe Images StubHub has my $253 for tickets I sold. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. And the beat goes on. NEWS. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. Top Class Actions is a legal news source According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. The case is based on an NHL game that was canceled because of a strike. Others were postponed. The company is accused of failing to resolve complaints from tens of thousands of customers. Do not use STUBHUB, they are not an honest business. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Either take their alternative or take a refund. It is ridiculous. The complaint claims that the company did not offer refunds for tickets to canceled events. StubHub has stated that they will provide no comment on pending litigation. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. Read more here: Camp Lejeune Lawsuit Claims. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. If I could give zero stars I would. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. I listed tickets and never heard back that they sold. Got my money back through my bank investigation. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . Unsubscribe easily. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. Call 1-866-788-2482 to speak to a customer service representative from StubHub. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. The users allege breach of contract and violations of various California consumer protection statutes. Looking for a class action lawsuit in Nebraska. I bought my tickets under a much different safety expectation. THEY LIE. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. This is so ridiculous. According to the filing, McMillan purchased two tickets to an NHL game in early March. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. Emily Walsh. I tried contacting support and I kept getting the same response. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. 2. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. your claim status, claim form or questions about when payments are I am appalled at their lack of customer service and straight out thievery. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. In the . The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. What a scam. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. The company has so far been unable to compel arbitration for refund denial claims brought by those who used its mobile application. They said it would take up to 30 days. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Our content is intended to be used for general information purposes only. I was told the offer for alternative tickets was the only offer that would be made other than a refund. The NHL postponed its season on March 12 in the massive wave of. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. Ive used Stubhub for over 4,000 transactions. Your email address will not be published. We'll email you when an event is canceled. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? I patiently called Stubhub over multiple phone calls and followed all of their instructions. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . Amy has built a reputation in the plaintiffs bar for delivering results and justice to consumers and sexual assault survivors in class action and mass tort litigation. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. We value your privacy. The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way.
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