For safety reasons drones and any other remote controlled aerial devices/ toys are not allowed on board our ship. Travelers checks may be cashed at Guest Services. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. This is great because if he should LOSE his card, no one would be able to charge anything to my in-laws' shipboard account. (See section for Bags VIP Luggage Delivery below for details.). These "checks" clear your account on a daily basis and are deducted from the initial balance in the order they are charged. Then sail away for your romantic honeymoon! animal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. Therefore, you can shop with confidence knowing these merchants are committed to stand behind your purchases. We tend to book our shore excursions early before boarding which means we can't use our onboard account to pay for them. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. Beach Towels to take ashore will be available upon arrival at the Gangway. On Grand Voyages when suggested attire is Formal, suits or dresses are recommended. For complete, updated information regarding travel, please check the official website of the Transportation Security Administration at tsa.gov. Cruise lines are no different. The final amount billed may take up to 24-hours following disembarkation. Weve always spent it before but this time would prefer helping our kids out as theyre on a tighter budget. Reservations may be made on board by contacting the restaurant manager. WebEarn 2 points per $1 spent on all Holland America purchases, including onboard purchases2 Earn 1 point for every $1 spent on all other purchases everywhere Visa is accepted2 Earn 5,000 points after first purchase enough to redeem for a Here are just a few of our environmental efforts: Just as when ashore, water conservation is an important environmental initiative. You will be able to leave a comment after signing in, By You can't really reserve the OBC to pay for those gratuities since any charges to the account will subtract from the balance on the day they are incurred. Have the post office hold your mail. We always use our Holland OBC first, then if we have any left, it gets Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. Guests who are unable to care for their own basic needs (e.g., dressing, eating and attending safety drills) MUST have a capable traveling companion. All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. We didn't have it, but my in-laws, who are gifting us the cruise, covered it for us. All checked and carry-on luggage will be scanned and any prohibited items, including alcoholic/nonalcoholic beverages will be removed, confiscated, and discarded. Luggage Forward: Luggage Forward is a worldwide door-to- door service allowing you to have your bags picked up at your home and delivered to your stateroom. For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. HAL reserves the sole right to determine the method of compensation made to guests. When you board and look at your on board account you will see entries like these: The first is for any on board credits purchased for or by you and are fully refundable. Holland America Line recommends that each guest keep all personal identification, electronic airline tickets, customs forms, medications and other important items along with the clothes and shoes he or she intends to wear the last day. Is this essentially correct or am I missing something? Shore Excursions are available for purchase online until three days prior to the sailing. Holland America Line is not able to provide complimentary wheelchair assistance other than for the purposes listed above. CC Help Jenn Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. We have a great responsibility to safeguard the well-beingof people and the oceans we sail upon. Other approved proof of citizenship documents such as a passport card, an enhanced drivers license (EDL) or certificate of naturalization along with a government-issued photo ID are also acceptable. environment is the right thing to do and essential to the success of our business. Discover timeless treasures and encounter captivating cultures. For this reason, Holland America Line has size and weight guidelines for scooters. Please refer to Express Docs for more specific information regarding your arrival airport. To purchase a gift for a guest, please visit ourBuy a Gift for a Guest pageor contact our Ship Services Department at: Holland America Line Ship Services Department, 450 Third Avenue West Seattle, WA 98119 Phone: 1-800-541-1576, Email: hal_ship_services@hollandamerica.com. The issue is with the hold and the amount they want to hold. Hours are from 6:00am until 9:00pm. The new luggage tags will be available for you at the airport on the day of sailing and the pier prior to your final check in, too. Cruise Documents: Holland America Line Express Docs Eco- friendly Cruise Documents. The letter from the childs parent must provide contact information and authorize the traveling adult to take the child on the specific cruise. Holland America Line has recently won the following environmental honors: Green Gateway Award: Port of Seattles Green Gateway Partners Award program, 20102016, and the Technology Innovator Award in 2015, Blue Circle Award: Port Metro Vancouvers EcoAction program for commitment to sustainability, 20102014. Please speak to the Future Cruise Consultant regarding other amenities for these voyages. locations will accept major credit cards, and some will accept U.S. dollars. Soon as we could on board we had our list of excursions we wanted to do (with a 2nd choice) and all were available. NOTE: If you are not the parent or Legal Guardian of any minor child traveling with you, you must present an original letter signed by at least one of the childs parents. In order to accommodate our guests, wheelchairs are reserved exclusively for embarkation and disembarkation assistance in the pier facility and in emergency situations. Holland America Line assumes no responsibility for the items listed above. Also Canadian residents need to declare if you take out or bring into the country more than CAD10,000. Unless otherwise posted, the Medical Center hours are as follows: Infants & Pregnancy: Because of the limited medical facilities, infants 6 months or younger at the time the cruise commences and women who will be 24 or more weeks pregnant during the course of their travel are not permitted to participate in the cruise. A passport is still the preferred document. If you should have questions or need assistance, Holland America Line representatives at the pier will be happy to assist you. will be located near the entrance to the pier area where you will be checking in your luggage. Additionally, you can call the ship directly from the shore. Assistance is only available once embarkation has begun, typically not before 11:30 a.m. For disembarkation procedures, please contact Guest Services once on board to advise them of your need for assistance. Flexible Open Dining: Open dining times are 5:15pm to 9:00pm. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. Although embarkation may begin as early as 11:30am, our previous sailing guests will have just disembarked and we will still be in the process of preparing the ship for your cruise. Cruise through incredible scenery, enjoy fresh seafood and stop into historic ports and cities. The Greenhouse Spa combines the best of the most distinctive and luxurious spas on sea and land integrated with proven home spa programs and exclusive products that enhance life and promote well-being. So far we have never seen any missing OBCs. Learn more, Self-care, anyone? Holland America Line does not discriminate against persons on the basis of disability. Designated Smoking Areas, Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam. If these have not yet been provided, please ask your Stateroom Steward. For ships without Tamarind, guests will receive one night at Pinnacle Grill or Canaletto. There is a space on the tag for you to print the following information; in your baggage to expedite the screening process. Thanks everyone. I am never surprised when a "home office" has no real clue of the stuff that actual happens on a ship or tour. book by feb. 28 and get a bonus of $400 onboard credit, can you bring guests to the neptune lounge, silver medallion for guests sailing with us for a total of 300 days, gold medallion for guests achieving 500 days, and our high, what are the disembarking procedures at the end of the cruise. Thus you have fewer receipts to check at the end of the cruise -- this is great for longer cruises. attention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. Just to confirm-- we can use OBC for the daily service charge? This is especially important before and after meals, or whenever you are in contact with common surfaces (e.g. On the second day, go to the desk (or a kiosk) and ask for a copy. For complete details on plans and full terms and conditions, please visit www.att.com/cruiseships. Personal training and specialty classes such as yoga and Pilates are available for a nominal fee. Dial 1-800-993-5483 (US). Times and locations can be found listed in Navigator and the When & Where program. Offer expires November 15, 2022. So you really can't count on any info you get! Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. The amount of Onboard Credit you'll recieve is based on your stateroom selection. However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruiseprior to debark. Resident aliens not in possession of this must obtain one at the nearest office of the U.S. Immigration Service. Telephone: At some point in your travels you may experience an emergency. In addition to watching the Safety Video, please read the Safety information located on the back of your stateroom/suite door. Do Not Sell or Share My Personal Information. It is also a good idea to bring your prescription for eye glasses or contacts. Also, you will need your ship card when you disembark. Learn more, With a large selection of wine, beer, cocktails, soda, specialty coffee and more, we offer a variety of options to quench your thirst and delight your senses. Specialty Dining is based on cruise duration and ship type. Wheelchairs: Holland America Line has a limited supply of wheelchairs on board. holland america scedule from rotterdam to the usa. From the moment you step aboard one of our spacious, mid-sized ships, you'll feel the difference. The Casino is not open in port and certain restricted waters and you must be 18 or over to play. Please Search for the many threads that have discussed this before. I didnt know how we would spend the OBC I had. Please note that minimum age for guests using the fitness center is 16. While some credits are designated for certain activities (e.g., shore excursions), others give you the opportunity to spend it in multiple ways. Crew Appreciation and Service Charge Policy. I was told that if there is a waiting list for an excursion, then you get put at the bottom of the list,so make sure there isn't a waiting list before cancelling & rebooking! For ships without Tamarind, guests will receive three nights: two nights at Pinnacle Grill and one night at Canaletto. Unused TA credits were credited back to our credit card at the end of the Hope all HAL ships will soon have this. This is exactly what I was told when I called HAL last week to clarify what the OBC could be used for. We have an OBC from Costco Travel Canada and From outside the U.S. access 1-321- 837-6106. This means that, in addition to paying for the cruise, airfare, excursions and incidentals, you also have to budget for that extra $1,200 or at least to not be available to you during that time. ALL VWP travelers to the U.S. will be required to have an approved electronic travel authorization via Electronic System for Travel Authorization (ESTA). One poster's comment about American Express made me think of this: My mother-in-law booked our cruise through Expedia.com and they did not even tell her about this deposit! For additional information regarding prohibited items please visit the Frequently Asked Questions section of hollandamerica.com. Passport (recommended travel document) (valid for travel by air, land and sea), Passport Card (valid for land and sea border crossings only), State Issued Enhanced Drivers License (EDL) (valid for land and sea border crossings only, not valid on Yukon Cruisetours due to air travel included in the Journey), Other documents approved by the Department of Homeland Security, U.S. and Canadian residents: 866 935 8472, Switzerland residents: 41 (0) 22 884 18 70. If you do not want to use a credit or debit card, the ship will collect a cash deposit from you at time of boarding in the same pre-authorization amount. WebOnboard Credit is spending money for you to use to purchase products or services while onboard. Registering Your Valuables: We strongly recommend that you register your valuables with Customs before leaving home. Therefore, it may be in your best interest to planahead and pack some anti-diarrheal medication with your other medications. Luxury dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. For more detailed information, please see the PACKING ADVICE AND CLOTHING sections. You can make a difference in the following ways: Holland America Lines youth activities program Club HAL offers an array of entertaining events for kids and teens ages 3-17. Theres little chance of getting bored or struggling for things to do on a Holland America Line (HAL) ship. Also, be sure to enjoy the Compass book located in your stateroom. An curved arrow pointing right. PERSONAL TRAVEL IDENTIFICATION REQUIREMENTS. Great post Roz! All cash advances are subject to restrictions. Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. For 10- to 20-day voyages, guests will receive two nights: one night at Pinnacle Grill and one night at Canaletto and/or Tamarind. We regret any inconvenience this may cause. With autotips, shorex, drinks, etc., I don't think $60 per day per person is over the top, and as I've said, holds are standard practice in the travel industry. Powered by Invision Community. Please Note: Please read the LUGGAGE DIRECT SERVICE section, for more detailed information. Additional communication instructions can be found on board the ship in your stateroom information directory. Avalon Waterways Azamara Carnival Cruise Lines Celebrity Cruises Costa Cruises Cunard Disney Cruise Line Explora Journeys Holland America MSC Cruises Norwegian Cruise Line Oceania Cruises Princess Regent Seven Seas Up to $1,500 On Board Credit. When you book on board, you have a much better opportunity of receiving the stateroom or suite that best suits your traveling style; this includes preferred accommodations on our mostpopular and unique itineraries. Ruth covered this well, but I wanted to add that using a post cruise transfer (purchased onboard) can be a good way to use up any left over OBC you have. Offer and/or its terms may be modified or withdrawn without prior notice. CIBTvisas also provides a concierge service should you wish to have a dedicated Concierge Specialist manage the entire process from start to finish while providing the expertise necessary to ensure your request is approved as quickly as possible. An additional charge may be applied. Note: Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. I never knew this. Please Note: To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. There are two or more people in the cabin, then the charge will be significantly higher than $13. Guests who have not completed the required check-in prior to departure time are subject to denied boarding. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. Please note the following general information about Luggage Direct: Restrictions for each homeport city include participating airlines, earliest and latest flight times, and citizenship requirements. Disembarkation is usually completed within two to four hours after the ships arrival. sigsky, February 3, 2019 in Holland America Line. Some clearances will require face to face inspections, details will be communicated to you onboard. Reducing waste:Our waste management approach focuses on reducing the volume and toxicity of waste we generate. Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. It depends on the type of OBC you have. For this reason, Holland America Line has size and weight guidelines for scooters. Dive In featuring hamburgers and hot dogs. Some clearances will require face to face inspections, details will be communicated to you onboard. Whether its $100, $200, $300 or more, Onboard Credit can make a sweet vacation even sweeter. Fares are based on Promo(s) DN*. Thank goodness that she has an American Express card because she probably would have already maxed out a regular credit card paying for the cruise and airfare for us. Hope it works out for you. Any charge against your shipboard account except casino money will go against OBC, non-refundable first. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Electrical devices such as small fans, power strips, multi plug box outlets/ adaptors, and extension cords without surge protectors are allowed onboard when used with proper caution. The point that I was making is that had she not had an AE, they probably wouldn't be able to hold it on a regular card because she had just paid for the cruise and airfare for all seven of us and a (typical/average) regular credit card may not have had that high of a limit. Guests returning to the United States can also check the official website of U.S. Customs at cbp.gov/. Holland America Line has implemented this requirement so that you all remain together should an emergency arise that requires one or more in yourparty to be disembarked in a non-U.S. port. All staterooms are equipped with hair dryers. During our regular business hours, please call: 1-800-426-0327. There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on Eurodam,Nieuw Amsterdam, Koningsdam, Nieuw Statendam and the upcoming Rotterdam). It's not a deposit, but they do hold the funds on your card. The videos can be seen on the stateroom TV guest channel for 24 hours after departure. After you complete the Online Check-In, your Express Docs including your Boarding Pass will be issued. Please fill out the form and return it to the Guest Services as soon as possible. Grats for 2 for free. We're sorry, this promotion has ended. Purchase a Surf plan. U.S. citizens on closed-loop cruises: U.S. citizens on cruises in the Western Hemisphere that originate and terminate in the same U.S. port are required to have proof of citizenship such as a valid U.S. passport or a government issued birth certificate combined with a government issued photo I.D. No-host mini-bars can be found in every stateroom onboard Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam and Zuiderdam and in the verandah stateroom category and higher for all other ships. The time to reserve your desired stateroom, suite and dining preference is now. Hi! No, the cash deposit is the same as the credit card deposit. By You will claim your luggage when you arrive at your final airport destination. From the U.S. dial 1-877-466-2247, from the UK dial +44-2033-754769 or +1-617-482-1100 if calling from any other location. You are responsible for complying with the policies. Representatives are available from 5:00 a.m. to 7:00 p.m. Monday through Friday and from 7:00 a.m. to 3:30 p.m. Saturday and Sunday (Pacific Time). Please go to our website at hollandamerica.comand complete the Online Check-In process prior to your sail date. Other terms and conditions may apply. If you plan to bring a service animal, you must call our Guest AccessibilityDepartment. You will recognize our representatives by their Holland America signs. Shorts, pool and beachwear, distressed jeans and tank tops are not permitted in table service restaurants. For detailed, up-to-date information on accessibility issues involving tours, we strongly recommend contacting our Shore Excursions Department prior to embarkation at 1-888-425-9376 (locally at1-206-626-7320) or visiting the Shore Excursions Office on board. Alcoholic beverages will not be served to guests under age21. It is essential that we be notified of any special medical, physical or other requirements you may have (including whether you intend to bring a scooter with you) as soon as possible, preferably at the time of booking, so that we may make our best effort to accommodate you. Please don't blame me if this turns out not to be true, I'm just relaying what I was told.
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