Our rating of effective was good overall. Located in the main lobby of Russell Medical. the service is performing well and meeting our expectations. The ophthalmology clinics require review to ensure that all patients are followed up as required and that there is capacity for these clinics. In fact, we're the only hospital in Broward The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. This is the major ED in the area and serves the population of Dudley and surrounding areas. We specifically looked at the safety aspects of our key lines of enquiry domain on the evening of 15 March 2018 at Russells Hall Hospital. We are proud to be the healthcare partner you trust to care for those you love. Again thank you and i would recommend this hospital to all my family and friends. 30 July 2013, We found that people received care that met their needs. There was insufficient senior medical and specialist oversight and in reach to the department. The BBC is not responsible for the content of external sites. The project was made possible thanks to a $25 million donation from Ben and Luanne Russell. We found that appropriate support was offered to ensure that people received the nutritional meals and fluids that they needed. Have you experienced something like this, here or elsewhere? Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. Russell County Hospital Founded by Benjamin C. Russell to provide health services for the employees of Russell Manufacturing Company and residents of Alexander City, Russell Hospital opened its doors Wednesday, July 17, 1923. B65 8DA, In The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of the lowest rates of hospital transmission of Covid-19. 17 October 2018. 4 years ago, I attended this unit after a visit to my gp. 12 July 2019. psychotherapist for the kindness they showed me. 4688/4676) Lisa Evans-Dimmock. I'd also like to thank the cleaning staff lady who alerted a nurse for me when I couldn't reach the emergency button because my son was in a comfortable position where was just about able to breathe. "This includes maintaining a Covid-secure workplace for our colleagues as well as following government guidance regarding the use of hand sanitiser, PPE, social distancing and other measures. Any other browser may experience partial or no support. 28 March 2013. WebAt Broward Health Medical Center, we are dedicated to the health of the communities we serve. All the best and take care. Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. The improvements required by the trust were within the grasp of the trust and its leaders. I would recommend you, thankyou again. Patient Experience Team. Official information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Accident and emergency services - Russells Hall Hospital - NHS The senior led team will review you on a daily basis, including weekends and bank holidays. I visited out of hours yesterday after phoning 111 and being advised to. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of For more information on ratings, please visit medicare.gov. Acute Medicine Department - The Dudley Group NHS Foundation Russian minister laughed at for Ukraine war claims. The services are multidisciplinary and include nursing staff and allied health professionals. 6 December 2011, 'I've not been told what is happening but it's really busy', 'I've been in and out a lot recently, can't fault them', 'My care was discussed and information was clear', 'The most positive thing is that I know that when there are hiccups they will be sorted out and I will be listened to'. As a not-for-profit foundation, we rely on the generosity of our donors to help further our mission to enhance the quality of life for those served by Russell Medical. I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. Staff were not always using clinical judgement alongside NEWS scoring criteria. 27 July 2018. About: 2023 Russell Medical. We saw much support for the trust, both from the public and from the local health economy. WebMaps & Directions. The overall star rating is based on how well a hospital performs across different areas of quality, such as treating heart attacks and pneumonia, readmission rates, and safety of care. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. Some people told us they would like more variety. For Covid-19 Test Results or Patient Portal registration please call the number below. The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. Russells Hall Hospital Accident and emergency 2654/1783). People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. We have 11 permanent physician associates and one rotational physician associate in our department. ADVERTISEMENT: Services or products are not endorsed by the Trust. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east central Alabama since 1903. Patients presenting to the emergency department still did not always receive a robust assessment of their clinical presentation and condition during the triage process. Front the bottom of our hearts to all of the staff in all those departmentsTHANK YOU!! Such a lovely Dr and an asset to the hospital. Staff provided emotional support to patients to minimise their distress. All the best and take care. AEU Department 2300) Clinical directorate Urgent Care Management team Dr A Ismail Clinical Russells Hall Hospital (Purple), High Russells Hall Hospital Rowley Regis, There was still a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. Our rating of safe was Inadequate overall. The trusts staff are seen as highly caring by many of the patients we spoke to and praised the staff for going the extra mile. If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. Report review titled Poor communication at reception as unsuitable, Thank you for providing feedback about your experience of the Dudley Urgent Care Centre. You can register to join the FutureNHS Collaboration Platform workspacehere. By choosing well, you will help to reduce the burden on essential emergency services. skip navigation 2023 Russell Medical. ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published the ability for patients to be assessed, diagnosed and start treatment on the same day, improving patient experience and reducing hospital admissions, avoiding unplanned and longer than necessary stays in hospitals, resulting in lower risk of infections and de-conditioning for patients. UK Affiliated Hospitals I recently came into hospital on the day surgery unit for a SLNB and biopsy. There are a number of areas of good practice in the trust, which should be encouraged. Of the 14 trusts inspected under the Keogh review for the quality and safety of their services, The Dudley Group NHS Foundation Trust was one of only three trusts that were not put into special measures. WebFind a Physician or Specialty. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a regional hub for geriatric medicine. Family donates $25M for senior facility expansion at Russell It is pleasing to read such lovely comments regarding the care your Grandmother received from our staff in A&E and AEC along with the team who carried out her X-ray. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. The Dudley Group NHS Foundation Trust operates acute hospital services from three hospital sites: In addition, the trust provides community services in a range of community facilities. Russell Medical and our physicians are committed to providing the highest standards of patient care and customer service. acute medical unit welcomes first patients at Russells Hall Hospital I replied that I knew this. The wait to speak to someone was really daunting, but I know staff were rushed off their feet and was polite when asking for an update. You may be admitted to AMU if your expected length of stay is 48-72 hours. My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. Tell us what was good and what could be improved, say thanks or call for change Russells Hall Hospital 3 years ago. We visited the accident and emergency department, the emergency assessment unit, the isolation ward and the trauma and orthopaedic ward. All of the staff on the ward were brilliant with him, Honest and open with me and his mom and were professional and courteous until the moment he was discharged. Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. For minor illnesses like a sore throat, hangover or grazed knee, self-care is the best choice. The announced inspection took place between 26 and 27 March 2014, and unannounced inspection visits took place in the two weeks following this visit. I wouldnt hesitate to re commended Russells Hall to give birth in. That review identified concerns regarding: Before the inspection conducted in March 2014, the Trust was identified in CQCs intelligent monitoring system as a priority band 4 Trust. The complaints were analysed to look at trends, for changes to be implemented. Visited Children's & Adolescent Services on May 2022, Report review titled Amazing staff can't thank them all enough! Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Ministry of Defence confirms what caused 'sonic boom' that shook the Midlands, Country music club returns to Stourbridge pub after 50 years, Special police stop and search powers to continue for another eight hours across Birmingham, Senior Labour MP says she contacted police over threat, New data reveals train commuters spend up to 2450 more a year than car-owning colleagues, Virtual Reality used to soothe anxious 15-year-old with curved spine before surgery, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. General Information - Russell Medical Center The trust took immediate steps to put this right. Some patients with suspected sepsis were not identified or managed appropriately. Staff understood their roles and responsibilities under the Mental Capacity Act 2005. I first went to my pharmacy to see if they could sell me butterfly tape to close the wound. WebWe offer a 24 hour stroke service at Russells Hall Hospital. After this inspection in June 2018 we took further enforcement action by varying the conditions upon their registration. Full blood test, chest X-ray and seen by dr for my results within 3 hours. A stroke or minor stroke is treated as a medical emergency and what should happen is for an ambulance to be called to bring the patient directly to our Accident and Emergency Department. Mill House Coffee is []. Patient Experience Team. Doctors appeared frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. I was so nervous going in today but the nurses really did go above and beyond to make me feel at ease and reassurance on everything that was happening. Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. The Dudley Group NHS Foundation Trust, Download full inspection report for Russells Hall Hospital - PDF - (opens in new window), Published Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. Your staff could not have been more professional or efficient. Requires improvement It will include an independent living community of 26 single-family cottages, as well as an assisted living facility with 32 residential units. Pensnett Road, Dudley, West Midlands, DY1 2HQ. 1 April 2021. We specifically looked at the safe aspects of our key lines of enquiry within the emergency department at Russells Hall. Work on hospital's new two-storey building ongoing Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit at Russells Hall Hospital. You can search by name or top speciality. The trust MUST ensure all service users are safeguarded and protected from abuse and improper treatment. the service is performing exceptionally well. It aims to benefit both patients and the healthcare system by reducing waiting times and hospital admissions, where appropriate. What we found is summarised within the overall summary. 3136/3139) Vikki Thompson, AMU (ext. Following this inspection, we imposed an urgent condition to safeguard patients safety immediately following the inspection. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. We found that people's complaints and comments were taken seriously and escalated when appropriate. Paediatrics and Gynaecology etc. Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. [Very happy with 'Treatment'] About: We spoke with 44 people who were using the service or their relatives. We spoke with staff on A2 ward and the IMAA who described the teams as stressed and not coping as a result of the high number of agency staff. The hospital is south-west of the town centre on the A410 1 road, which connects to the Kingswinford area of the borough. Please be assured that your kind comments have been shared with the team and senior management who will be pleased to hear of them. Exceptional healthcare awaits you at Russell Medical, located in Alexander City, Alabama close to the pristine waters of beautiful Lake Martin. There were areas of poor practice where the trust needs to make improvements. They really invested time in me and understanding me. Review titled Russells Hall Hospital Replied on 16 May 2022. Patient Experience Team. This meant that shortfalls were identified so that improvements could be made. TheSDEC Community online workspaceis a collaborative platform designed for teams and providers to share best practice, access information and guidance, and raise questions to the national SDEC team. Our inspection of the trust covered only the Emergency and Urgent Care core service of Russells Hall hospital. Your lovely comments have been shared with the AEC team who will be delighted to receive them. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. there are some services which we cant rate, while some might be under appeal from the provider. The numbers of reporting radiographers available could not meet the reporting demands of the service. Report review titled Amazing birth experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Cant fault the staff and the service. The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. Following the inspection, we told the provider that it must take some action to comply with the regulations and that it should make other improvements, even where a regulation had not been breached, to help the service improve. The hospital states this is the largest donation in Russell Medicals history. WebThe national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to AEC is open from 8am 10pm (last booking at 7pm), and GPs or other healthcare professionals can refer you directly to the unit. It is great to hear that you received excellent care and treatment in AMU and Ward A2. The hospital is south "Keeping our NHS staff and patients safe should be the first thought of every company working for the NHS.". Let us know if this is OK. Well use a cookie to save your choice. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! Visit https://www.careopinion.org.uk Not all managers had the right skills and abilities to run services providing high-quality sustainable care. Bed & Breakfast []. The trust runs services at Russells Hall Hospital, Corbett Hospital and the Guest Hospital. I was looked after from the time I arrived until the time I left by very compassionate members of the team. Staff cared for patients with compassion however, patient dignity was sometimes compromised. We have shared your compliments with the team and senior leaders who will be thrilled to hear of them. It is great to hear that staff were able to put you at ease and reassure you during what must have been a difficult time. You Are Here: unblocked sticky ninja east london walking tour self guided aec russells hall hospital. Some staff could recognise signs of sepsis and deterioration and acted on this appropriately. Patients - Russell Medical Center I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. What's the least amount of exercise we can get away with? The electronic tracking system did not allow for patients to be easily located within the department. Patient Experience Team. We carried out an out of hours, unannounced, focussed inspection. We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. Some improvement in patient flow through the ambulance triage assessment area were seen. There were no clear criteria for patients that could be put into the fit to sit areas of the department. the service isn't performing as well as it should and we have told the service how it must improve. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. The trust have worked with us and have kept us informed of developments and changes. Russell Medical became a part of UAB Health System in January, 2020. Our inspection of The Dudley Group NHS Foundation Trust included Russells Hall Hospital, Corbett Outpatient Centre and Dudley Guest Outpatient Centre. There was a disconnect between leaders impression of key areas such as sepsis management in the department and what was happening in practice. We carried out an out of hours, unannounced, focussed inspection on the morning of 28 June 2018 starting before 6am. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. ), Provide SDEC services at least 12 hours a day, 7 days a week, Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. They litteraly saved his life after he had severe croup which came on suddenly on Tuesday 23rd may 2022. Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. Staff we spoke with did not realise this. Russells Hall Hospital We saw a trust that was a considerable way along its improvement journey and saw many areas of strong development. Russells Hall Hospital 5 years ago. The HSE said its intervention followed concerns about Covid-19 cases among Mitie employees at Russells Hall and its letter outlined how health and safety law had been breached. The trust has responded well to the Keogh review in 2013. Can Nigeria's election result be overturned? We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. The Trust also provides community services for adults (including sexual health) and End of Life Care. Staff were really lovely. AEC/RAB (ext. So many thanks to All the staff on A2, best wishes take care and stay safe. Departments and services - Russells Hall Hospital - NHS The nurses there found out I hadnt even seen a midwife yet despite chasing (as I'm an out of area patient) and instantly sprang into action making sure I'd had all the required tests and booked in correctly, each member of staff were friendly and caring. The Use of CT Coronary Angiography and CT Fractional Flow People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. the service is performing well and meeting our expectations. Stourbridge, We use this information to improve our site. or call us on 0845 113 0012, Response from We will publish a report when our review is complete. We are currently in the Yellow category for Visitor Risk Level. Local audits being completed for sepsis patients were providing false assurance on the management of this condition within the department. Diamond also services this route every 20 minutes. Emergency Care - Find a Service | Holy Cross Health
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